FAQ's

      1. Are you are licensed bakers? We are licensed bakers who use a commercial kitchen. However, we do make some of our items under the Cottage Ruling in WI and we are registered MN Cottage Baker. Please let us know you need us to make an item for you in commercial kitchen. We are happy accommodate those needs.
      2. Do you use possible allergens? Our items are made in our kitchen where we use nuts, milk, eggs, gluten, and other possible allergens. We are not able to keep an allergy free environment. Please contact us beforehand if you are interested in the ingredients.
      3. What do you do to ensure cleaniness? We make our baked goods in a sanitized kitchen, where we wear gloves and hairnets to ensure cleanliness.
      4. Do you offer Gluten Free? Yes, some of our items may be made for different dietary needs for a up charge. Please Note: We do not bake in a gluten free environment. 
      5. Do you do custom orders? Yes, please call us or email us with an inquiry.
      6. Do you have special pricing on larger orders? Yes, depending on the item and size.
      7. Do you ship or deliver? Yes. We deliver and ship for a fee.
      8. SHIPPING POLICY: All orders are shipped via USPS Priority Mail or UPS once the transaction has been completed. We alway make an effort to deliver all products fresh and in a timely manner. It generally takes 5-10 business days to complete your order, if you have an exceptionally large order (bulk) it may take longer to receive your items especially during peak seasons such as Valentines, Easter, Christmas, etc. Please Note: All orders are shipped Monday through Wednesday until 3 PM CST. Saturday and Sunday delivery is not available. Overnight air shipping is available for an extra charge. Delivery time is from point of order fulfillment, not order placement.
      9.  REFUND POLICY: As our product is perishable, baked and decorated  by our skilled staff, our refund policy is as follows:
  • If you do not pick up your order, we do not give a refund. If you need it at a later date, you will have to pay for both. We cannot resell any product that is not picked up by the customer.
  • If there is a defect in your product please return it promptly, or the portion remaining, within 2 days of pick up. In this case we will provide you a proportionate store credit for the amount returned if we determine there is a quality deficiency. We retain the right to judge our product quality for ourselves. (DO NOT throw the items away as you will need to provide physical documentation). Please send us a photo and description of the issue to SweetThymeBaker@gmail.com
  • If you try one of our products and just don't care for it, then we hope you try something different next time; however, a refund will not be given.
  • Cancellations and/or changes, must be made at least 14 business days in advance of the scheduled pick up time.  Store credit will be issued for cancellations received with proper notice. Your store credit expires one year from the date of issue. No cash refunds.
  • No refund will be given ever for an amount in excess of the original purchase price regardless of circumstance.
  • Shipping Policy: All orders are shipped via USPS Priority Mail or UPS once the transaction has been completed. We alway make an effort to deliver all products fresh and in a timely manner. It generally takes 3-5 business days to complete your order, if you have an exceptionally large order (bulk) it may take longer to receive your items especially during peak seasons such as Valentines, Easter, Christmas, etc.
  • Please note: All orders are shipped Monday through Wednesday until 3 PM CST. Saturday and Sunday delivery is not available. Overnight air shipping is available for an extra charge. Delivery time is from point of order fulfillment, not order placement.